Casual Student Success Coach (Expressions of Interest)

Job title: Casual Student Success Coach (Expressions of Interest)

Job Description

• Casual Talent Pool
• $62.65 per hour | Casual Professional Employee Level 6
• Casual opportunities available on an ad hoc basis across Bankstown City, Campbelltown, Kingswood, Liverpool City and Parramatta City campuses. Candidates are required to have wide availability, with hours varying according to operational requirements.
• NSW Employee Working with Children Check required.

About The College

Western Sydney University The College is a not-for-profit wholly owned entity of Western Sydney University. As you consider joining our dynamic team, know that you will be part of an organisation that values growth, inclusivity, and excellence. Learn more about The College here.

About the Role

The College is seeking highly motivated and adaptable individuals with strong interpersonal, coaching and mentoring skills to support students engaged in modular learning. As this is a casual opportunity, work will be offered on an ad hoc, relief basis to support operational needs across teaching periods.

Working with the Student Success team, you will play an important role in supporting students to stay engaged, build confidence and succeed throughout their studies.

As a Casual Student Success Coach, you will:

• Provide tailored one-on-one and group coaching that brings together pastoral care, academic support and career guidance.
• Support students to navigate challenges, recognise their achievements and remain engaged in their studies.
• Monitor student progress and contribute to strategies that support retention, engagement and overall student success.
• Contribute to the implementation of the Student Success Framework and initiatives that build belonging, inclusion and connection.
• Support students from diverse and underrepresented backgrounds, promoting equitable access to support and opportunities.
• Work collaboratively with academic and professional staff to resolve complex student matters, using sound judgement and solution-focused approaches.
• Advocate for student needs and contribute to the integration of coaching approaches into curriculum and teaching practices.
• Use technology and systems effectively to manage information, support students and deliver services across a dynamic environment.

Eligibility

To be eligible for casual employment, applicants must meet the below criteria:

• A relevant undergraduate qualification, or equivalent education and experience.
• Experience supporting student engagement, wellbeing or success in a tertiary setting, including the delivery of student-focused programs, workshops or resources.
• Understanding of coaching and mentoring approaches and their application in supporting student engagement and success.
• Experience working effectively with diverse and underrepresented student groups.
• Strong communication and interpersonal skills, with the ability to build trust and rapport and provide clear, timely support in both face-to-face and online environments.
• Well-developed problem-solving skills and the ability to navigate complex or sensitive situations professionally.
• Ability to collaborate effectively with a range of academic and professional stakeholders across The College and University.
• Ability to work flexibly and adapt to changing priorities and operational needs.
• It is a mandatory requirement for all College employees to have a current NSW Employee Working with Children Check (WWCC) in accordance with the NSW Child Protection (Working with Children) Act 2012.

About the Casual Community

The Casual Community is open for eligible candidates to register an Expression of Interest (EoI) for casual employment with Western Sydney University, The College. The Casual Community enables The College to access suitable and experienced individuals for casual employment opportunities across a broad range of business areas at short notice, subject to the following:

• You will be engaged as and when required, and on an ad hoc and/or intermittent basis. The College does not guarantee the provision of ongoing or regular employment, and makes no firm advance commitment to continuing or indefinite work.
• Your application is not a guarantee that an offer of casual employment will be made.
• You will only be contacted regarding your application if an opportunity arises that matches your skills and experience.
• Applications remain active for 12 months Please Note: Previous applicants need not apply.

Remuneration: Casual Professional Employee Level 6 – $62.65 per hour

Closing date: 11:59pm, Tuesday 3 November 2026

Interviews: Please note interviews are expected to be held in the week commencing 9 November 2026.

Expected commencement: January 2027

Working Rights in Australia - Eligibility

This position is not eligible for visa sponsorship. At the time of application, proof of your working rights in Australia must be provided.

Please note, only those applications submitted via the WSU online recruitment system will be accepted.