About this role
You’ll play a key role in shaping team culture, maintaining high operational standards, and driving performance across service, compliance, and safety. Whether it’s managing the floor during a sold-out event day, developing team members, or overseeing stock and licensing procedures – your focus will be on delivering excellence and building a motivated, service-driven team.
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Day to Day Key Responsibilities
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Team Culture & Leadership – Build a supportive, high-performing team environment with strong collaboration.
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Team Development – Identify and nurture talent to help team members grow.
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Performance Management – Hold honest conversations around performance, offer support, and take action when needed.
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Bar Operations – Oversee the bar team to deliver fast, compliant, high-quality service, including managing licensing, allergen procedures, and legal paperwork.
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Guest Experience – Ensure every table is checked by management, feedback is handled on the spot, and any serious issues are escalated to the Duty Manager.
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Safety & Compliance – Maintain a safe, compliant environment through training, coaching, paperwork, and adherence to legal and company standards.
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Event Setup & Close – Ensure the venue is fully prepared and closed down to a high standard, covering the bar, service stations, and tables.
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Labour Management – Manage staffing levels to meet demand and control costs, reducing hours when appropriate.
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Equipment Maintenance – Report any equipment issues promptly using the 24/7 form and notify the Duty Manager of urgent problems.
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A disciplined and smart worker with the technical skills to produce excellent standards of individual work, and the flexibility and emotional intelligence to be a strong and impactful team player.
Qualifications & Skills
Experience & Skills:
- Proven experience leading and developing high-performing teams in a hospitality environment (restaurants & bars).
- Strong understanding of bar operations, licensing, and health & safety compliance
- Confident handling guest feedback and resolving issues calmly and professionally
- Comfortable using systems for reporting maintenance and ensuring paperwork is up to date
Leadership & Communication:
- Leads by example with a positive, hands-on approach
- Clear, confident communicator — with both team and guests
- Comfortable giving constructive feedback and holding others accountable
Mindset & Attitude:
- Calm under pressure, solutions-focused, and adaptable
- Passionate about delivering great guest experiences
- Takes ownership and sees things through to the finish
- Detail-oriented, especially around standards, cleanliness, and compliance
Desirable (but not essential):
- Personal licence holder
- Experience with events or high-volume venues
Benefits
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Complimentary Meals During Shifts – Enjoy free or subsidized meals while you work.
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Company Pension Scheme – Secure your future with our competitive pension plan.
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Flexible Scheduling – Work shifts that fit your lifestyle and commitments.
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Partial Uniform Provided – We supply your work attire for convenience and professionalism.
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Inclusive & Diverse Workplace – Be part of a team that values diversity and inclusion.