Casual Cashiers

Dis-Chem Pharmacies: Casual Cashiers

Purpose of the role: Support customer service at point of sale while ensuring a world-class shopping experience. Record customer transactions on the Dis-Chem operating system according to company policies & standard operating procedures, with zero tolerance toward inaccuracies & elimination of fraud risk.

Responsibilities

• Adhere to Dis-Chem’s customer service policies and procedures
• Establish a professional relationship with customers
• Report customer complaints and compliments to the Frontline Supervisor, or store management
• Adhere to the customer turnover hourly rate
• Be aware of current sales and promotions
• Ensure colleagues and customers are not exposed to any risk
• Carry out and manage Dis-Chem 5 star communication principles
• Be responsible for cash flow
• Ensure all line voids and price changes are approved and signed off by the supervisor
• Exchange merchandise for customers and accept returned goods by customers when authorised to do so
• Transact all purchases – receive and process all payments (cash, bank cards, vouchers, coupons, other forms of payments) accepted by Dis-Chem
• Process all loyalty cards including those of our accelerator partners (Discovery Health Care, Medihelp Lifestage, Momentum Multiply, Legacy Lifestyle, ABSA Rewards and eBucks)
• Ensure cash is placed in drop safe according to Dis-Chem’s SOPs
• Ensure usage of your code and password is restricted to only you; is safe, and is changed regularly
• Ensure all outgoing stock/items/scripts are scanned and paid for
• Ensure that all money is strictly kept safely and securely inside the till
• Handle daily takings confidentially, and only discuss with management
• Be alert, recognise and report suspicious behaviour to management
• Address queries regarding store merchandise
• Adhere to Dis-Chem’s security policies and procedures

Requirements

• Grade 12 / Matric certificate

• A minimum of 6 months’ experience cashier/till operations experience

• South African citizen

• Clear credit and criminal records

• Computer literate – MS Office

• Sound numerical skills

• Strong command of the English language

• Basic customer service

• Willing and able to work retail hours

• Skills and Competencies

• In-depth knowledge of operating cash registers, and maintaining cash drawers

• Knowledge of processing sales, refunds and payments

• Strong command of English (written and oral)

• Accuracy

• Attention to detail

• Presentable

• Emotional intelligence

• Social awareness

• Accountability

• Problem-solving

• Analyse basic reports

• Trustworthy and honest

• Time management