Cashier

Numbers matter. Every interaction counts. Getting it right makes all the difference. Are you ready to make an impact?

At The Social House, we’re more than a hotel. We’re a collection of experiences, stories and spaces designed to inspire connection.

From our award-winning restaurants and vibrant events to our thoughtfully curated guest experiences, we bring together creativity, culture and exceptional hospitality to create something distinctive.

We’re looking for a customer-focused, accurate and service-driven Cashier to join our Finance team.

If you enjoy working with numbers, delivering great customer service and ensuring every transaction is handled with care and precision, this is your opportunity to be part of a dynamic hospitality environment.

About the Role

Reporting to the Financial Controller, you’ll be responsible for processing guest and customer transactions, receiving payments, issuing receipts and ensuring accurate cash handling across assigned outlets.

You’ll play an important role in maintaining balanced cash records, resolving billing queries, supporting smooth outlet operations and ensuring every guest interaction reflects the quality of hospitality we strive to deliver.

We’re looking for someone who understands that being a great cashier goes beyond handling money. It’s about accuracy, accountability, efficiency and making every customer interaction count.

What You’ll Be Responsible For

1. Cash Handling & Transaction Management

• Process customer transactions accurately using Point of Sale (POS) systems.
• Receive and process payments in cash, by card and through other approved payment methods.
• Issue receipts, refunds, tickets and change as required.
• Obtain and maintain the assigned house bank, ensuring it remains balanced.
• Balance cash and departmental totals at the end of each shift.
• Track transactions, maintain accurate records and promptly report discrepancies.
• Process authorized discounts and adjustments in line with established procedures.
• Maintain adequate cashier stationery and complete pre-shift checklists.

2. Guest Service & Customer Experience

• Welcome guests and customers warmly when they enter or leave assigned outlets.
• Assist guests with billing enquiries and clarify questions or concerns regarding charges.
• Resolve customer concerns professionally or escalate them where necessary.
• Support guest check-in and check-out procedures as assigned.
• Assist with hostessing duties when required.
• Support guest banking services, such as cheque cashing and foreign currency exchange, where applicable and authorized.
• Maintain a professional, helpful and courteous approach throughout every customer interaction.

3. Financial Controls & Record Keeping

• Maintain accurate cashier records and supporting documentation.
• Ensure all transactions are properly recorded and supported by appropriate documentation.
• Follow established cash-handling procedures and internal controls.
• Maintain clean, organized and secure cashiering and checkout areas.
• Safeguard cash and other financial assets under your responsibility.
• Report irregularities, discrepancies and transaction issues promptly to the appropriate supervisor.

4. Operational Support

• Ensure cashiering equipment and supplies are ready for use before each shift.
• Maintain orderly checkout operations and support efficient service delivery.
• Assist with other operational duties as assigned by management.
• Be available to work evening and weekend shifts when required.

What You’ll Bring

We’re looking for someone with a strong sense of responsibility, a customer-first mindset and the ability to handle financial transactions accurately in a fast-paced environment.

To be considered for this role, you should have:

• A Certificate or Diploma in Accounting, Finance, Business Administration or a related field.
• At least 1–2 years of relevant experience in cashiering, customer service or a similar role.
• Experience operating POS systems, cash registers, cash machines and card payment terminals (PDQs).
• Good numerical skills and the ability to handle cash accurately.
• Strong organizational, planning and problem-solving skills.
• Good judgement, common sense and attention to detail.
• The ability to maintain accurate transaction records and identify discrepancies.
• Previous hotel or hospitality experience is an added advantage.
• Flexibility to work shifts, including evenings and weekends when required.

The Qualities That Set You Apart

Technical ability is important, but so is the way you approach your work.

You’ll thrive in this role if you are:

• Accurate and detail-oriented: You take pride in getting every transaction right.
• Customer-focused: You enjoy helping people and creating positive guest experiences.
• Trustworthy: You handle cash and financial information with honesty and integrity.
• Accountable: You take ownership of your responsibilities and ensure your cash balances.
• Organized: You keep accurate records and maintain a tidy, efficient workspace.
• Calm under pressure: You remain composed and professional during busy service periods.
• Proactive: You identify discrepancies, raise concerns and follow through on solutions.
• A team player: You collaborate effectively with Finance and operational teams.
• Flexible: You adapt to changing operational needs while maintaining service standards.

Why Join The Social House?

At The Social House, you’ll be part of a creative, collaborative and forward-thinking team that believes in doing hospitality differently.

This is an opportunity to contribute to the smooth running of our financial operations while helping create memorable guest experiences.

You’ll have the opportunity to:

• Develop your experience in cashiering and financial operations within a hospitality environment.
• Strengthen your skills in cash management, POS systems and financial controls.
• Work alongside Finance and operational teams across the hotel.
• Contribute to accurate financial records and efficient outlet operations.
• Build your career in a distinctive lifestyle hospitality business.

Ready to Make Your Next Move?

If you’re accurate, dependable and passionate about delivering excellent customer service, we’d love to hear from you!

Bring your attention to detail, positive attitude and commitment to great service to The Social House.

Apply now and take the next step in your career!

Application Link: Cashier Job Application Link

Application Deadline: 28th November 2026

The Social House is an equal opportunity employer. We are committed to building a workplace where people are treated with dignity, performance is pursued with integrity and every team member contributes meaningfully to the success of the hotel.