Cashier

Lily Hospitals Cashier

We are recruiting to fill the position below:

Job Title: Cashier

Location: Benin City, Edo

Employment Type: Full-time

Description

• ​​​​​​​We are seeking a responsible, customer-focused, and detail-oriented Cashier to join our team. The ideal candidate will be responsible for processing transactions accurately, maintaining proper financial records, and ensuring excellent customer service.

Responsibilities

Cash Handling:

• Receive cash, cheques, POS, transfers, and other approved forms of payment.
• Count and verify cash received from customers accurately.
• Issue receipts for all transactions.
• Ensure that all cash collections are properly recorded and accounted for.

Processing of Payments:

• Process patient/customer payments accurately and promptly.
• Verify invoices, bills, discounts, refunds, and approved payment adjustments before processing.
• Ensure that payments correspond with the services or products billed.
• Escalate discrepancies or unusual transactions to the appropriate supervisor.

Daily Reconciliation:

• Reconcile cash, POS, transfers, and other collections at the end of each shift/day.
• Prepare daily cash collection reports.
• Ensure that physical cash balances with the records/system.
• Report shortages, excesses, or discrepancies immediately.

Cash Security and Accountability:

• Safeguard cash and other payment instruments in their custody.
• Ensure that cash is kept securely and handed over according to established procedures.
• Maintain strict confidentiality of financial and customer information.
• Avoid unauthorised use or handling of organisational funds.

Customer Service:

• Attend to customers/patients courteously and professionally.
• Provide accurate information regarding payments, bills, and receipts.
• Handle payment-related complaints professionally and escalate unresolved issues appropriately.
• Maintain a calm and respectful attitude, especially when dealing with difficult customers.

Documentation and Record Keeping:

• Maintain accurate records of all transactions.
• File receipts, payment vouchers, refunds, and other relevant documents appropriately.
• Ensure that all transactions are properly supported with required documentation.
• Assist with audits by providing relevant financial records when required.

Refunds and Adjustments:

• Process refunds only after obtaining the required approvals.
• Ensure that refunds and billing adjustments are properly documented.
• Verify supporting documents before processing any financial reversal or adjustment.

Compliance:

• Comply with the organisation's financial policies, cash-handling procedures, and internal controls.
• Adhere to approved limits for cash transactions and deposits.
• Report suspected fraud, irregularities, or unauthorised transactions immediately.
• Cooperate with internal and external auditors when required.

Banking and Cash Deposits:

• Prepare cash for deposit in accordance with approved procedures.
• Ensure timely submission of collections for banking.
• Maintain proper documentation for all deposits and handovers.

Other Duties:

• Participate in stock-taking or financial verification exercises where required.

• Support the Finance/Accounts team with relevant reports and information.

• Perform other duties related to cash management and financial operations as assigned by Management.

• Key Performance Expectations

• A cashier should demonstrate accuracy, integrity, accountability, attention to detail, confidentiality, good customer service, and strict adherence to financial controls. In a hospital setting, particular attention should also be given to accurate patient billing, timely payment processing, proper documentation, and reconciliation of all patient-related collections.

Application Closing Date

12th November, 2026.