About this role
Job Details
- Division
- Mozambique
- Business Unit
- Bonatti - AU to CL - RR
- Minimum experience
- Entry Level
- Company primary industry
- Hospitality
- Job functional area
- Sales
- Job Description
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- Purpose of the Role
- 1.1. To receive and disburse money for sales transactions.
- 1.2. To reconcile transactions and receipts with stock levels.
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- Key Responsibilities
- 2.1. Cash Register Preparation
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- Calculate the money available in the cash register.
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- Ensure the cash register has adequate change.
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- Ensure the scanner is working properly and that all items have barcodes.
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- Ensure proper maintenance of cash register according to company policy on asset management.
- 2.2. Transaction and Payment Processing
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- Receive payments of cash, credit cards or vouchers.
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- Issue receipts, refunds, credit or change for purchases.
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- Keep accurate record of daily opening and closing cash balances.
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- Follow all organisational policies and procedures regarding the handling of cash.
- 2.3. Customer Service
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- Answer customer queries relating to costs, sales, purchases or returns.
- 2.4. Stacking, Displaying and Packaging
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- Stock shelves.
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- Ensure all items have correct prices displayed on them.
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- Keep displays organised and clean.
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- Package breakable goods appropriately.
- 2.5. Stock Taking
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- Monitor stock levels and place requisitions for new stock when stock levels have reached the appropriatelevel.
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- Reconcile sales with stock levels; investigate and report any discrepancies.
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- Do regular counts of all stock items and report any shortfalls or discrepancies.
- 2.6. Health and Safety Compliance
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- Within the area of responsibility, ensure the kiosk and its operations comply with all relevant health, safety and environmental requirements.
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- Ensure that hygiene standards are maintained in accordance with SoP’s.
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- Ensure that housekeeping is done properly (i.e. within area of responsibility that the working surfaces, products and equipment are properly washed and sanitised).
- 2.7. Effective Teamwork and Self-Management
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- Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development.
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- Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
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- Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
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- Manage colleagues’ expectations and communicate appropriately.
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- Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.
- KNOWLEDGE/ COMPETENCE
- What skills, knowledge, and/or attributes are necessary to perform the role?
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- Knowledge
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- Customer services principles
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- Point of Sale software / Cash register software and operation
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- Basic arithmetic
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- Stock taking practices
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- Skills
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- Verbal communication
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- Computer literacy
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- Numeracy
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- Interpersonal
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- Administrative and organisation
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- Attributes
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- Integrity
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- Attention to detail
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- Organised
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- People orientated
- QUALIFICATION AND EXPERIENCE
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- Grade 12
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- 3 year’s experience in a similar role
- Apply