About this role

Role:

Act as a point of contact for a select group of BNPP clients
Deliver and ensure high quality of service, support and client satisfaction.
Play a key role in understanding the client’s business and become an advisor to evolve the clients Cash Management setup

Objectives:

To provide the best client satisfaction possible
Maintain the high-level standards of excellence expected of BNPP Cash Management Servicing

To ensure a customer-experience driven daily servicing:

Offer a positive experience to the client
Understand client requirements to simplify requests in coordination with all business partners and internal teams

Manage the client’s pain points:

Ensure coordination of all stakeholders to solve any Cash Management related projects Provide end-to-end support of electronic channel solutions in close collaboration with the local & transversal team:
Host high-quality training sessions (via MS Teams or face-to-face) to clients on the usage of the bank’s proprietary online banking platform to ensure autonomy of users and reduce the number of day-to-day queries thereafter
Provide expert and informed guidance to clients on testing of payment files from a formatting, payment scheme and regulatory perspective, troubleshooting and resolving any failures
Continually evolve knowledge of the E-Banking tool in line with product enhancements and regulatory change

Support Cash Management Sales:

Participate in meetings with prospective clients alongside Front Office teams and Head of Cash Management to present the bank’s proprietary online banking platform and act as point of reference/expertise on all matters relating to the bank’s e-channels product suite
Raise product development or improvement suggestions, as well as sharing feedback from clients on the bank’s CM product offering
Create and continuously update a client product and services map of current services, technical setup and key internal and external stakeholders

Qualifications & Experience required for this role:

Excellent analytical and problem-solving skills
Excellent communication skills both verbal and written
Ability to communicate in English (fluently) and any other language is a plus
Be customer experience driven
Excellent organizational skills and time management skills
Ability to take initiative
Ability to work as a team and share information with colleagues
Be proactive and continuously improve your knowledge of Cash Management products
About BNP Paribas

At BNP Paribas, we center our values on what drives the company forward. Our driving forces are:

Agility: we want to behave more simply to embrace useful innovation and digital transformation
Client Satisfaction: we believe that our success lies in being the customers’ and clients’ preferred choice. We seek to listen carefully to them and work closely with them
Compliance Culture: We believe in promoting clear rules to foster a strong culture of compliance and ethics
Openness: We promote open-minded attitudes towards our stakeholders. We aim for everyone in Group to feel included, to have their say and be empowered

Our strengths are based on four key areas:

Stability: we build upon our solid, long-term oriented management, our diversified and integrated business model and our international footprint
Expertise: We build upon our recognized and expanding knowledge of our teams
Responsibility: We build upon our culture of responsibility and integrity to ever better serve the interest of our customers
Good Place to Work: We foster a stimulating workplace where people are treated fairly and with respect
Management excellence
BNP Paribas continues to foster top-class people management practices within our strong people focused culture. BNP Paribas managers follow the Group’s Management Charter, which emphasises a positive, empowering team culture, encouraging open communication and supporting development and wellbeing.
Compliance Culture
We believe in promoting clear rules to foster a strong culture of compliance and ethics. We would expect any incoming member of staff to respect all financial security related legislation, including anti-money laundering (AML); countering the financing of terrorism (CFT); international financial sanctions and embargoes (IFS); anti-bribery and corruption (ABC); KYC; ongoing client related data screening; and transaction monitoring. BNP Paribas have clear policies on these topics which all staff are expected to familiarise themselves with upon successful entry to the Group.
Should you require any reaso

Cash Customer Service - Account Manager