Cash Application Specialist

Key Roles & Responsibilities

• Download and review daily bank statements, ensuring incoming customer payments are identified, processed, and allocated accurately.

• Complete daily cash and AR reconciliations, investigating and resolving any discrepancies promptly.

• Investigate and clear unapplied and unidentified cash, obtaining remittance information where required and proactively managing aged items.

• Monitor the Cash Applications inbox and other communication channels daily, responding to and actioning requests within agreed timelines.

• Process customer account reallocations, corrections, credit note matching and other approved adjustments accurately and promptly.

• Initiate SEPA and BACS Direct Debit collections in line with agreed processes.

• Identify and resolve duplicate, incorrect, or misallocated payments and escalate material or recurring issues where appropriate.

• Support month-end and quarter-end close, ensuring cash is fully processed, reconciliations are current and outstanding exceptions are identified.

• Maintain accurate records and appropriate supporting documentation in line with financial controls and audit requirements.

• Work closely with Collections, Billing and Finance to resolve payment allocation and customer account queries.

• Provide reporting on unapplied cash, unidentified receipts, reconciliation differences, and outstanding exceptions.

• Identify root causes of recurring issues and support process improvement and automation initiatives.

• Maintain Cash Application process documentation and participate in ERP/system testing and process changes or ad-hoc projects.

Skills, Knowledge & Experience

• 3+ years’ experience in Cash Applications

• Good understanding of accounting principles, cash allocation, reconciliations, and financial controls.

• Strong numerical and problem-solving skills with excellent attention to detail.

• Ability to investigate discrepancies and take ownership through to resolution.

• Strong organisation skills with the ability to prioritise a high-volume workload and meet deadlines.

• Competent in Microsoft Excel and Outlook; experience with Navision or NetSuite is advantageous.

• Strong communication and stakeholder management skills.

• Proactive approach to process improvement and automation.

• Proficient in spoken and written English.