Case Manager, Compass Urgent Accommodation Vouchers (evening shift)

Case Manager, Compass Urgent Accommodation Vouchers (evening shift)

About the organization: Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco’s homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

About the team: Compass Urgent Accommodation Vouchers (CUAV) provides temporary emergency hotel rooms for families and pregnant people in crisis. In addition to a hotel room, the program helps families connect with services and a path to stable housing.

Salary: $29-31 hourly

Schedule:

• Tuesday - Saturday, 4:00 pm - 12:00 am
• Training schedule: whenever possible, new hires will work the day shift (10am-6pm) during their first month

Location: The Case Manager will work at our office in San Francisco (1254 Market St) and at the hotels in the Tenderloin and Civic Center/Mission neighborhoods. Fully on-site, no remote days.

Organizational Core Competencies: Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful

What the Case Manager will do: The Case Manager will help families and pregnant people access emergency hotel rooms, get connected to shelter and longer term housing options, address immediate needs and crises, and access community resources.

Specific responsibilities include:

• Provide crisis intervention, information and referrals, and advocacy to families in moving towards stability.
• Ensure that families understand and comply with program and hotel rules; step in to mediate if any conflicts or concerns arise.
• Make sure that all families in the CUAV program are connected with housing problem solving support and/or other longer-term housing options.
• Maintain up-to-date and thorough client files and enter data accurately into Salesforce and funder databases.
• Distribute meals to families daily at the hotels.
• Respond to calls from the hotline from families in urgent need of housing.

The Case Manager should have these skills:

• Experience working with people in crisis.
• Demonstrated understanding of issues facing homeless and low-income families.
• Strong interpersonal skills, including relationship-building, networking, and ability to develop trusting relationships with a diverse set of individuals.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.
• Strong computer skills with proficiency in Microsoft Suite of Programs (Outlook, Word, Excel, Power Point, etc.). Salesforce experience a plus.
• Ability to be on your feet for a significant part of the shift, walk up and down stairs, and distribute meals.
• Fluency in English required; Spanish fluency is helpful

Compensation and Benefits:

• Salary range: $29 - $31 per hour, 7.5 hours per day (37.5 per week). Non-exempt.
• Paid time off: 4 weeks of vacation your first year, 5 in your second. Also paid holidays, sick time, family leave.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests over years 2-6.
• Membership in OPEIU/Local 29 union.