About this role
Chubb Life HK - Case Manager, Case Management
Job Description
- Act as the primary contact point for servicing support to brokerage / partnership channels, to ensure that the queries / concerns are addressed timely and effectively.
- Assist in refining and enhancing the servicing framework model to support distribution channels, including but not limited to servicing and administration procedures and workflows
- Participant in service enhancement initiatives / projects
Qualifications
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University graduate preferred
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Minimum 5 years of solid experience in customer servicing area, preferably with exposure to VIP, high-net-worth (HNW), affluent customer segments.
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Good command in both written and spoken English and Chinese, with proficiency in spoken Mandarin.
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As a good team player, and with strong communication, interpersonal and problem solving skills, with the capability to resolve the issue(s) / concern(s) effectively and efficiently through coordination with other teams / departments
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With customer-centric mindset and be able to work under pressure
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Job Info
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Job Identification
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36350
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Job Schedule
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Full time
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Regular or Temporary
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Regular
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Job Category
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Customer Service
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Business Unit
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Hong Kong
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Legal Employer
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Chubb Life Insurance Hong Kong Limited
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Posting Date
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09/02/2026, 02:19 AM