Carrier Success Representative Trainee

About the Role The Carrier Success Representative Trainee will support tracking and proactive issue resolution for Arrive’s priority shipments. Working with carriers, drivers, and internal teams, you’ll help ensure shipments are tracked and updated daily to meet customer expectations. You’ll contribute to a customer-obsessed culture and partner with carrier operations and client success to meet needs. What You'll Do

• Utilize RingCentral, ARRIVEnow, email, and Slack to update systems and communicate with drivers.
• Assist in tracking priority shipments (high priority pickups, HR shipments, loads with visibility tool errors, enterprise loads, etc.).
• Handle inbound/outbound calls to drivers and dispatchers with professionalism.
• Be the first resource for tracking and use additional tracking tools if needed when updates aren't available by phone.
• Enter and update information accurately in tracking software and strive to meet daily metrics.
• Follow company SOPs and use the tracking board daily for best tracking practices.
• Communicate with internal departments to proactively relay information.
• Maintain a high standard of quality in comments and emails; ensure loads are updated in a timely manner to help customers meet appointment times.
• Exhibit assertiveness to identify issues and solve them.
• Gain knowledge of the transportation industry. What We're Looking For
• Customer service skills and tracking experience.
• Ability to perform proactive tracking and issue resolution.
• Strong communication and collaboration with carriers, drivers, BizDev operations, and internal teams.
• Comfort using multiple tracking tools and software.
• Professionalism in inbound/outbound calls with drivers and dispatchers.
• Detail-oriented with the ability to enter and update data accurately and maintain daily metrics.
• Knowledge of SOPs and a willingness to follow company standards.
• Interest in the transportation industry and logistics operations.