Carrier Relations Clerk
About this role
About the Role Arrive Logistics is seeking a Carrier Relations Clerk to support the accounting team and ensure our Accounts Payable processes run smoothly. You will provide administrative and clerical support, review and resolve emails from carriers and factoring companies, and assist with resolving exceptions. You will collaborate with our customer, carrier, and accounting teams to keep payments accurate and on track. What You'll Do
- Provide great customer service by answering inbound inquiries from carriers.
- Assist in resolving carrier bill exceptions.
- Collaborate with multiple departments to provide timely resolution on inquiries.
- Track and monitor outstanding assigned issues.
- Execute administrative tasks, including document retrieval.
- Navigate multiple programs to validate payment details and documents.
- Efficiently escalate higher level issues to the correct Specialists.
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