Career Coach ( Front Office)

Medprime Training College

At Medprime Training College, we believe in nurturing not just the technical skills but also the compassionate heart of every healthcare professional. Our holistic training model integrates rigorous academic coursework with intensive hands-on clinical rotations. Through Level 4 hospital attachments, the Learning and Assessment Center (LAC), and vibrant extra-curricular activities, students develop confidence, leadership, and real-world readiness for their healthcare careers

Career Coach ( Front Office)

• Job Type Full Time
• Qualification BA/BSc/HND , Diploma
• Experience
• Location Nairobi
• Job Field Administration / Facilities
• Salary Range KSh 16,000 - KSh 30,000/month

Key Responsibilities

• Front Office Management: Welcome visitors and prospective students, respond to inquiries, and maintain a professional, friendly, and organised reception environment.

• Career Guidance and Counselling: Guide prospective students on available courses, entry requirements, career pathways, and training opportunities.

• Student Recruitment: Actively engage prospective students, parents, and guardians to promote enrolment and achieve assigned recruitment targets.

• Lead Management and Follow-up: Record prospective student details, maintain accurate lead databases, and conduct timely follow-ups through calls, WhatsApp, and other approved communication channels.

• Enrolment and Admissions Support: Assist prospective students with applications, admission procedures, required documentation, and coordination with the relevant departments.

• Sales and Conversion: Convert inquiries into confirmed enrolments through effective communication, persuasion, product knowledge, and professional customer service.

• Reporting and Coordination: Submit daily reports on inquiries, follow-ups, conversions, and enrolments while working closely with the Head of Sales and Branch Manager.

• Professionalism and Customer Service: Maintain confidentiality, uphold institutional standards, provide accurate information, and ensure a positive experience for students and visitors.

• Qualifications and Experience

• Diploma or Bachelor's degree in Business Administration, Business Management, Sales and Marketing, Communication, Counselling Psychology, or another related field.

• Strong communication, interpersonal, customer service, and persuasion skills.

• Good telephone etiquette, computer literacy, and proficiency in Microsoft Office.

• Experience in front office operations, customer service, sales, student recruitment, or career guidance will be an added advantage.

• Target-oriented, organised, professional, and able to work effectively under minimal supervision.

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