Care Engineer / Operations Engineer

About the Role Join Wipro as a Care Engineer / Operations Engineer responsible for troubleshooting Packet Core Nodes in 4G/5G telco clouds. You will perform initial troubleshooting, log collection, and monitor network health while coordinating with onsite and offshore teams and supporting RCA and change management processes. What You'll Do

• Perform initial troubleshooting, log collection, and basic analysis of Packet Core nodes in 4G/5G environments.
• Monitor network health, alarms, and KPIs; escalate issues per defined processes.
• Assist in troubleshooting activities and support RCA preparation under guidance from L2/L3 teams.
• Support live troubleshooting sessions with onsite/offshore teams and coordinate between customers and internal teams.
• Handle basic communication for access, approvals, and coordination during troubleshooting.
• Perform log validation and post-checks after changes, fixes, or troubleshooting activities.
• Create and update incident/service tickets and track them until closure with support from senior teams.
• Assist in change implementation activities (MOP execution) under supervision.
• Support monitoring and troubleshooting of Packet Core nodes such as SGSN, MME, GGSN/EPG, PCRF/SAPC, ePDG/WMG, and 5G NSA/SA.
• Use tools like Wireshark and system logs for basic issue identification and analysis.
• Collaborate with cross-functional (onsite/offshore) teams to ensure smooth operations and issue resolution.
• Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
• Support translation/communication tasks for coordination with global teams.
• Gain exposure to RCA, change management, and ticketing workflows.
• Note: Candidate will be working with offshore and onsite resources. What We're Looking For
• 1-3 years of experience with minimum 1+ year in Packet Core nodes troubleshooting/monitoring (L1/L2).
• Strong communication, team handling, analytical, and presentation skills.
• Understanding of Packet Core solutions/nodes; good knowledge of 4G/5G call flows; familiarity with VOLTE, VoWiFi, and IoT.
• Understanding of cloud environments and EPC deployment over cloud; experience deploying packet core nodes as Bare Metal, VNF, or CNF.
• Experience in Linux, VMware, Docker/Containers, OpenStack, OpenShift.
• Working knowledge of Packet Core Nodes SGSN/MME, GGSN/EPG, PCRF/SAPC, ePDG/WMG, and 5G NSA/SA.
• Additional familiarity with Packet Core Nodes CMG/CMM/NRD is a plus.
• Proficiency with Wireshark and log analysis; ability to perform basic issue identification.
• Experience working with onsite/offshore teams and cross-functional collaboration.
• Japanese proficiency: Business level; bilingual English and Japanese.
• Note: Willingness to work with offshore and onsite resources. Nice to Have
• NRD knowledge; CMG/CMM/NRD familiarity is a plus. Compensation & Benefits
• Salary details not disclosed. Role based in a hybrid environment; USD salaries with standard benefits to be discussed during interview.