Care Engineer

Your responsibilities

• Deliver 24x7x365 Care support services, including remote and on-site activities for Nokia products and solutions.
• Troubleshoot, diagnose, and resolve technical issues while ensuring customer information protection.
• Ensure SLA compliance and maintain KPI quality performance levels.
• Collaborate with tiered support levels and third-party vendors for issue resolution.
• Build and manage customer relationships, providing timely follow-ups and updates.
• Develop and maintain knowledge management articles, contributing to continuous improvement.
• Act as a mentor and advisor to less experienced personnel, providing leadership and training.
• Restore operational disruptions efficiently within committed SLAs as a Certified Emergency Engineer.
• Record time tracking accurately and ensure self-development aligned with Nokia's portfolio.

Your skills and experience

• Technical Expertise: Advanced analytical skills to solve complex problems and troubleshoot technical issues.
• Customer Relationship Management: Strong ability to build and maintain customer relationships.
• Knowledge Management: Experience in creating and reusing knowledge articles for process improvement.
• Leadership: Ability to mentor and train team members, providing professional guidance.
• Communication: Excellent communication skills for collaboration with internal teams, vendors, and customers.
• Adaptability: Continuous self-development to stay updated with Nokia's evolving portfolio.
• Process Compliance: Familiarity with SW services processes, policies, and tools.
• Emergency Response: Certified Emergency Engineer with experience in handling operational disruptions.

At Nokia, we want every candidate to be able to perform their best. If you need any adjustments or support during the recruitment process, please let us know. All requests are treated confidentially.

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Job Info

Job Category Customer Services

Posting Date 08/06/2026

Degree Level Bachelor’s degree

Job Schedule Full time

Job Type Experienced

Job Identification 38866

Will NSA/CAPS approval be required? (E.g., accessing a US Customer Network?) Yes,Ensure NSA Vetting+ Drug Test (US) is completed during onboarding

Role Type Individual contributor

Laptop - support with ordering neede