About this role
Care Engineer India (Hybrid)
In this role you will provide Tier 2/3 technical support for packet core network solutions, ensuring prompt resolution of customer issues. Diagnose and resolve network faults, performance issues, and service disruptions. Manage escalations from customers, partners, and internal teams. Collaborate with engineering teams to resolve complex issues effectively. Monitor packet core network performance and proactively address potential issues. Perform routine maintenance, software upgrades, and patch deployments. Serve as a primary technical point of contact for customer support requests. Communicate effectively with customers, providing clear guidance and updates. Maintain detailed records of issues, resolutions, and troubleshooting steps.
Your responsibilities Plan and execute technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes. Identifies and solves technical problems. Shares knowledge in own professional area. Support areas by participating in emergency and 24/7 duty (emergency duty on rotational basis only for limited time in a month)Care SME Support – Packet Core. Support customers' regions– APAC & India, MEA & Europe, NAMExperience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.
Your skills and experience
You have: 10+ years of relevant experience and/or a graduate equivalent (or higher) degree.CARE SME SUPPORT - Packet Core. Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.Good in all technology call flows – 2G, 3G, 4G, 5G, as per 3GPP standards. Fault identification/correction/ reporting skills on the particular subsystem and equipmentReady to support Emergencies on a 24/7 basis
It would be nice if you also had: Flexible to work in different time zones.Having Excellent in logical / analytical skills.Linux Cloud certification.
More information
Some of our benefits: Flexible and hybrid working schemes A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility) Life insurance to all employees to provide peace of mind and financial security Well-being programs to support your mental and physical health Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs) Employee Growth Solutions to support your personalized career & skills development Diverse pool of Coaches & Mentors to whom you have easy access A learning environment which promotes personal growth and professional development - for your role and beyond Learn about additional benefits in specific countries. About Us Advancing connectivit