Captain Waiter

Captain Waiter

Region

Luxury & Lifestyle

Location

Rixos Premium Saadiyat Island, Abu Dhabi, United Arab Emirates

ExternalReference

REF124833G

Captain Waiter

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

• Welcome and attend to guests with warmth, elegance, and professionalism.
• Build personal connections with guests while maintaining discretion and appropriate formality.
• Anticipate guest preferences and needs, providing personalized recommendations.
• Ensure guests receive attentive, seamless, and well-paced service throughout their dining experience.
• Handle guest requests, feedback, and complaints promptly and professionally.
• Recognize VIP guests, regular customers, special occasions, and individual preferences.
• Maintain the highest standards of luxury hospitality and guest satisfaction.
• Supervise and coordinate Commis Waiters and other assigned service team members.
• Delegate duties effectively and ensure all team members understand their responsibilities.
• Brief the team before each service, communicating reservations, VIP guests, special requests, and menu changes.
• Monitor team performance and provide coaching and on-the-job training.
• Lead by example, maintaining high standards of grooming, punctuality, discipline, and professionalism.
• Ensure smooth communication between the front-of-house and kitchen teams.

Qualifications

• Minimum 3–5 years of experience in upscale restaurants, luxury hotels, or fine-dining establishments.

• Previous experience in a Captain Waiter, Chef de Rang, or senior waiter position is preferred.

• Strong understanding of fine-dining service standards and etiquette.

• Excellent food, wine, and beverage knowledge.

• Experience supervising and guiding junior service staff.

• Excellent communication and interpersonal skills.

• Fluent English; additional languages are an advantage.

• Ability to work under pressure while maintaining exceptional service standards.

• Professional appearance, excellent grooming, and a strong hospitality mindset.

• Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

• When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

• Let Your Passion Shine

• We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

• Learn About Us

• Let your passion shine

• We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

• Join Us

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