About this role
Job title: Capacity Manager
About the Role The Capacity Manager is responsible for ensuring that IT infrastructure, applications, and resources are consistently available to meet current and future business demands. This includes forecasting, planning, monitoring, and optimizing capacity across data centers, cloud environments, and application landscapes.
What You'll Do
- Capacity Planning & Forecasting: Develop and maintain capacity plans aligned with business demand forecasts; Track current capacity versus future demand projections; Identify potential capacity risks and initiate mitigation plans.
- Infrastructure & Resource Optimization: Monitor utilization across compute, storage, network, and applications; Optimize resource allocation to ensure cost efficiency and performance; Drive rightsizing, consolidation, and decommissioning activities.
- Demand Management: Collaborate with business, application, and infrastructure teams to capture demand; Validate incoming requirements against existing capacity frameworks; Align provisioning plans with project timelines and BAU needs.
- Governance & Reporting: Define and maintain capacity management framework, KPIs, and thresholds; Provide periodic reports on capacity utilization and risks; Present updates in governance forums.
- Risk Management: Identify capacity bottlenecks that may impact service delivery; Maintain capacity risk register and mitigation roadmap; Ensure proactive actions to avoid outages or performance degradation.
- Stakeholder Management: Interface with customer stakeholders for capacity planning discussions; Coordinate with internal teams; Drive alignment during migrations, expansions, and transformation programs.
- Automation & Tooling: Leverage monitoring and reporting tools; Support automation initiatives for capacity tracking and reporting; Improve data accuracy across inventory and usage systems.
What We're Looking For
- 8–12 years of experience in IT infrastructure / operations / capacity management.
- Strong understanding of data center & cloud environments.
- Compute, storage, virtualization, and network concepts.
- Experience in capacity planning tools, reporting dashboards, and analytics.
- Knowledge of ITIL processes.
- Strong stakeholder communication and governance handling skill.