Capacity Building, HIS Support & Helpdesk Coordinator

Capacity Building, HIS Support & Helpdesk Coordinator – Niger

Palladium is a global leader in the design, development and delivery of Positive Impact – the intentional creation of enduring social and economic value. We work with governments, businesses, and investors to solve the world's most pressing challenges. Palladium operates in over 90 countries with a workforce of 4,000 talented, motivated, and diverse staff.

We are seeking to recruit a Capacity Building, HIS Support & Helpdesk Coordinator for Project AFGHS-P in Niger, a USG-funded (U.S. Department of State) project starting on 1 October 2026. This is a locally recruited position and does not include relocation assistance or expatriate benefits. Applicants must have the legal right to live and work in Niger.

Position Summary

The Capacity Building, HIS Support & Helpdesk Coordinator leads the transfer of skills and services to the Ministry. The position designs training curricula and competency assessment tools, establishes the MoH-owned national HIS helpdesk (levels N1/N2/N3, SOPs and service levels), transfers the national HIS e-learning platform to independent MSHP management, and verifies that trained staff apply their skills independently. The coordinator owns the milestone on the MoH-owned HIS helpdesk and e-learning capability.

Location: Niamey, Niger (with field travel to regions and districts)

Reports to: Country Lead – Niger (Project AFGHS-P)

Expected start: As soon as possible and no later than 31 October 2026

Key Responsibilities

• Agree with the De-S and obtain written DoS/MoH agreement on the competency standard, the N1/N2/N3 helpdesk operating model, SOP/SLA and e-learning handover scope.

• Design and deliver training curricula, materials and competency assessment tools; run training of trainers and certify at least five MoH trainers/administrators for the e-learning platform.

• Establish and support the national HIS helpdesk: ticketing workflow, regional focal points, escalation contacts, measurable SLA indicators and ticket timestamps; monitor compliance and performance.

• Transfer the e-learning platform (administrative access, hosting and backups, maintenance responsibilities) and document recurrent-cost ownership in the transfer protocol with the De-S and Finance.

• Deliver practical DHIS2 administrator training and competency assessment; support IDSR analytics training, mSupply user training and laboratory/CSI user training.

• Conduct 30–60 day follow-up to verify independent application; calculate pass and application rates against the approved participant denominator.

• Prepare milestone evidence: helpdesk and SLA reports, transfer and acceptance records, competency reports and participant-level records.

• Support capacity-building and sustainability components of NIG08 and NIG10 (role-based materials, turnover mitigation, training of alternates).

• Coordinate logistics and scheduling of training with regions, districts and MSHP counterparts.

• Education Qualification

• Master's degree (or bachelor's degree with extensive experience) in public health, health informatics, education/training, information technology or a related discipline.

• Knowledge and Experience

• At least 6 years of experience in capacity building, training, or user support for health information systems.

• Demonstrated experience designing competency-based curricula, assessments and training of trainers.

• Experience setting up or operating an IT or HIS helpdesk (ticketing tools, SLA, tiered support); knowledge of ITIL concepts is an asset.

• Experience with e-learning platforms (for example Moodle or equivalent) and DHIS2 administration or training.

• Experience working with ministries of health and decentralized health structures; knowledge of the Niger health system is an asset.

• Excellent facilitation, coaching and communication skills.

• Languages

• Fluency in French is required; working knowledge of English is required.

• Other Desirable Skills

• Patience, organization, pedagogy and capacity to work with multiple institutions.