CAPACITI - Service Desk Academy 3 - KZN - October 2026

**The CAPACITI - Service Desk Academy 3 - KZN - October 2026 is designed to equip participants with high-demand workplace and digital skills aligned with global and local IT trends and digital capabilities needed in today's evolving tech landscape.

CAPACITI supports the transition from foundational IT knowledge to specialised, industry-ready skills that match global and local workforce needs.

CAPACITI - Academy Information

Start Date: October 2026

Duration: 12 Months (Full-Time)

Location: KwaZulu-Natal - uMhlanga, Durban, 4319

Monthly Stipend: R5241 p.m. (for the duration of the Academy)

Academy Focus

● IT Service Desk

What We Expect from You

Participants must demonstrate:

• Full-time attendance and consistent engagement.

• Access to reliable internet for any remote sessions.

• Commitment to a fast-paced, immersive learning environment.

• A proactive, solution-driven mindset.

• Willingness to learn, collaborate, and adopt industry-standard tools and practices.

Requirements

• Application

• Criteria

• Minimum Requirements:

• South

• African citizen.

• Aged 18–34.

• Minimum NQF Level 5 or equivalent

• qualification.

• Completed qualifications in Computer Science, Information Technology, Software Development, IT Support,Data Analytics and other tech domain-specific qualifications.

• Academic

• transcripts and highest qualification certificate.

• Basic

• computer literacy (Microsoft Office) and

• understanding of IT concepts (hardware, software,

• networking).

• Clear

• communication skills and the ability to work both

• independently and within a team.

• No

• criminal record and a clear credit

• history.

• Must be unemployed at the time of application.

• Ability

• to attend full-time, Monday to Friday, 08:00–17:00 and commit to the full 12-month

• academy.

• Employment Equity

• candidates preferred, with strong consideration for Women in Tech and Persons with Disabilities

• (PWD).

• How to

• Apply

• Candidates must:

• Submit an

• online application via the official CAPACITI portal.

• Complete the CAPACITI Grit, Logic and Technical

• Assessments & Psychometric

• Assessments.

• Select

• their preferred digital stream during the application

• pre-screening and telephonic screening process.

• Attend a

• virtual and/or in-person interview if shortlisted.

Benefits

• What You

• Will Gain

• By the end of the academy, participants will have:

• Industry-relevant

• digital skills within their selected

• stream.

• Exposure

• to real-world IT environments and project-based

• learning.

• Access to

• mentorship and guidance from experienced

• professionals.

• Opportunities for

• workplace experience and potential employment

• placements.

• Enhanced

• technical confidence and improved professional (soft)** skills.