Capability Lead – Customer Insights and Retention
About this role
About the Role Within Dr. Martens’ Direct to Consumer strategy, the Consumer Technology team leads the Customer Insights and Retention capability. As Capability Lead – Customer Insights and Retention, you will lead Bengaluru-based teams and partner with global Product, Data, Marketing and Customer stakeholders to enable deeper customer understanding and boost retention, loyalty, personalisation, and long-term value. What You'll Do
- Lead and grow technology teams focused on customer insights, data, and retention capabilities
- Own the end-to-end delivery of initiatives that enable better customer understanding and drive retention and lifetime value
- Partner with global Product, Data, Marketing, and Customer teams to translate strategy into executable roadmaps
- Provide clear people leadership, developing talent and building a high-performing team culture
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