About this role
Campus Safety Dispatcher
Responsibilities
- Communications and Operational Support; operates the IWU switchboard and phones, 2-way radio system; receives and services walk-in, phone, and email inquiries and calls-for-service; maintains realtime communication and dispatches officers, communicates internally and with first responders and 3rd parties as needed for service delivery and incident response.
- Service Delivery; issues and replaces IDs; implements ID processes for student move-ins; issues and tracks parking passes and visitor passes, distributes keys and maintains key inventories, administers lost & found, maintains service logs
- Office administration; Maintains records and logs of Campus Safety calls and operations, monitors event and activity schedules, may coordinate electronic access control settings and schedules; runs motor vehicle record checks, maintains records for IWU vehicle safety program.
- Security and Emergency Response Support; monitors camera, phone, and access control systems as needed; remotely supports officers. Makes appropriate contacts for after-hours incident response. Logs and tracks Campus Safety Department activities; facilitates communication between Campus Safety, other IWU Departments, public first responders, and external partners.
Requirements
- High school diploma/GED is required
- One year of professional experience in a dispatch center, operations center, call center, or other position involving communication, coordination, dispatch services, or similar operations, is required.
- Clear verbal communication, patience, and professionalism in delivering service to a diverse campus community. Experience with (or demonstrated ability to learn) the operation of telephone switchboards, access control software, and similar technical systems, are essential qualities for this position.
- Independent motivation and time management skills are necessary in this role. Ability to maintain a regular on-campus shift schedule is essential to maintaining continuity of Campus Safety services.
- Shift Schedule: Mon-Tues 400pm-1000pm, Wed 330pm-1000pm, Thurs-Fri 4pm to 1030pm, with 30 minute breaks for all shifts. Occasional flex-scheduling is offered to cover special events outside of this schedule.
- Physical demands: Ability to occasionally lift up to 25 pounds