Campus Reservations Student Scheduler

Job Summary

The Campus Reservations Student Scheduler supports the Campus Reservations team in processing event and meeting reservations, maintaining accurate records, and providing customer service. This position assists with coordinating reservation requests, managing scheduling information, and communicating with campus and external contacts while gaining practical experience with University scheduling procedures, policies, and the 25Live scheduling software.

Job Description

Typical duties include, but are not limited to:

• Reviews, processes, enters, and updates event and meeting reservation requests using the 25Live scheduling software.
• Monitors and organizes the Campus Reservations shared inbox, responds to routine inquiries, and directs questions to appropriate scheduling staff.
• Reviews reservation requests for accuracy and completeness, identifies missing information, and assists with coordinating room availability.
• Maintains accurate event information, contact details, reservation notes, and departmental tracking documents.
• Follows University policies, departmental procedures, and scheduling guidelines when processing reservations and communicating with event contacts.
• Assists with preparing scheduling information, tracking outstanding requests, reviewing data, preparing documents, and supporting departmental projects and process improvements.
• Identifies scheduling conflicts, incomplete requests, and policy-related questions, referring concerns to the Campus Reservations scheduling team for resolution.
• Collaborates with scheduling staff and fellow student employees to maintain consistent service, manage workloads, and meet departmental deadlines.

Other Duties

• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications

• Enrolled as a degree-seeking student at Florida Gulf Coast University at the time of hire and throughout the appointment.

Knowledge, Skills & Abilities

All employees are expected to:

• Demonstrate professionalism, reliability, and a commitment to providing quality customer service.
• Possess strong written and verbal communication skills.
• Demonstrate accuracy and attention to detail when entering, reviewing, and maintaining information.
• Possess strong organizational and time management skills with the ability to prioritize multiple assignments.
• Demonstrate the ability and willingness to learn the 25Live scheduling software and University procedures.
• Exercise sound judgment and recognize when to seek guidance from appropriate staff.
• Maintain confidentiality and handle University and event-related information appropriately.
• Ability to work independently and collaboratively as part of a team.
• Demonstrate a willingness to learn, accept feedback, and develop additional skills and responsibilities.

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.