About this role
Call Verification Officer
We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.
Call Verification Officer Job Type Contract Qualification Experience 0 - 1 years Location Lagos City Ikeja Job Field Customer Care, Success and Service
Job Summary
The Call Verification Officer will be responsible for conducting outbound verification calls to customers, confirming information provided during onboarding and loan application processes, and ensuring compliance with internal verification standards.
Key Responsibilities
- Conduct outbound calls to verify customer information and documentation
- Perform prequalification checks based on defined criteria
- Accurately document call outcomes and customer responses
- Escalate discrepancies, inconsistencies, or red flags identified during calls
Requirements
- Minimum of 0-1 year experience in Customer Service, Customer Relations, Call Centre Operations, Verification, or a related role.
- Excellent verbal communication and interpersonal skills.
- Basic proficiency in Microsoft Office and other computer applications.
- Candidates must reside within Ikeja or its immediate environs. This is a mandatory requirement.