About this role
Call Centre Representative (French Speaking)
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 - 5 years
- Location Lagos
- Job Field Customer Care, Success and Service
- Salary Range ₦150,000 - ₦200,000/month
Key Responsibilities
- Handle inbound and outbound calls, customer enquiries, transaction issues, and account requests.
- Provide first-level support for online/mobile banking, debit/credit cards, and account services.
- Accurately document customer interactions and call details in the CRM system.
- Maintain banking confidentiality, security protocols, and quality standards.
Requirements
-
Fluency in speaking, reading, and writing French.
-
Minimum of B.Sc. (Second Class Lower) or HND (Upper Credit).
-
Must have completed NYSC.
-
Maximum age: 40 years.
-
Basic computer skills, active listening, and problem-solving abilities.
-
Candidates residing close to Iganmu or Lekki, Lagos, will be considered.
-
Check how your CV matches this job