Call Centre Agent
About this role
Call Centre Agent
About Unifi Boldly different. Fiercely human. Proudly African.
Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for our clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in Africa, we combine exceptional client service with the very best tech and data analytics.
Purpose of the role The Call Centre Agent reports to the Team Leader. As the voice of Unifi, you are the first person our clients speak to and the reason they stay. You handle inbound and outbound calls, process loans, resolve complaints, and manage accounts with warmth, clarity, and a drive to get it right every time.
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