About this role
We are hiring a Call Centre Agent for Hausa & English speaking in Lagos. The role involves handling inbound and outbound customer interactions, responding to enquiries, resolving complaints, providing accurate information on products and services, maintaining excellent customer experience standards, and documenting customer interactions accurately. The ideal candidate should have a minimum of HND/BSc qualification, be fluent in English (spoken and written), possess strong communication and interpersonal skills, have customer service experience as an added advantage, be able to work in a fast-paced environment, and have good computer literacy.