Call Center Specialist

Call Center Specialist

We are looking for a Call Center Specialist to support customers by delivering responsive, detail-oriented assistance in a high-volume inbound service environment. This Long-term Contract position is based in Bristol, Pennsylvania, and is ideal for someone who communicates clearly, stays organized, and remains effective in a fast-paced setting. The person in this role will help resolve customer needs, maintain accurate service records, and share recurring concerns or feedback with internal leadership to support continuous improvement.

Responsibilities

• Handle incoming customer calls and provide timely, courteous support focused on resolving questions, concerns, and service needs.
• Document customer interactions thoroughly and complete required records, forms, and system updates with a high degree of accuracy.
• Identify recurring customer issues, service patterns, and feedback, then communicate key insights to supervisors and relevant team members.
• Build and maintain working knowledge of products, service procedures, and support tools with guidance from the management team.
• Manage call activity in alignment with established performance expectations for efficiency, service quality, and post-call processing.
• Use customer service applications and standard office tools to track requests, update accounts, and support daily operations.
• Contribute to a positive team environment by remaining dependable, adaptable, and ready to assist with additional assigned tasks as business needs change.

Qualifications

• At least 6 months of experience in an inbound call center or similar customer service setting.

• Strong verbal and written communication skills, including clear grammar, strong voice quality, and effective diction.

• Excellent listening skills with the ability to understand customer concerns and respond appropriately.

• Proven reliability and a consistent record of meeting attendance and performance expectations.

• Ability to achieve operational benchmarks related to talk time, after-call work, call volume, occupancy, and quality standards.

• Comfortable working in a fast-paced environment while staying organized and attentive to detail.

• Proficiency with customer service software, basic office tools, and related support systems.

• 18 - 20 USD / Hourly