About this role
Job title: Call Center Representative
About the Role
A Call Center position within the Department of Patient Food and Nutrition Services that is dedicated to supporting patients, departmental staff members and allied health professionals. This role uses information systems and customer service skills to facilitate customer interactions so that the Health System is experienced as accessible, coordinated and seamless.
What You'll Do
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Responds to a high volume of room service patient telephone requests; enters selections into CBORD software program
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Obtain patient's meal selections for their prescribed diet order
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Use a portable wireless computing device to enter selections into CBORD
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Utilize CBORD and MiChart computer systems to verify diet order and allergy information
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Resolves routine questions and problems, and refers more complex issues to higher levels
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Enters outpatient billing information into computer software system
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Perform general office tasks such as preparing copies and printing reports
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Delivers menus and other food service related items to inpatient nursing units
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What We're Looking For
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High School Diploma
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Basic computer skills and ability to learn new computer applications
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Proficient in utilization of email systems
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Strong interpersonal and communication skills
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Able to exhibit a professional and positive image when interacting with patients, departmental staff members and allied health professionals
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Able to function as a team member with flexibility in a changing and challenging work environment
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Able to lift 15 pounds and walk a considerable distance
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Nice to Have
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Associate degree, or post high school education at an accredited university or college
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Work or volunteer experience related to healthcare and/or dietetics
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Demonstration of customer service and problem-solving skills
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Experience working with MiChart and CBORD software