About this role
We are looking for a Call Center Representative to handle customer inquiries, provide accurate information, and ensure a positive customer experience through professional and timely support.
Responsibilities
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Handle inbound and outbound customer calls professionally.
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Respond to customer inquiries and provide accurate information.
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Resolve customer complaints and issues or escalate them when required.
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Record customer interactions and update information in the system.
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Follow company procedures, policies, and service standards.
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Coordinate with relevant departments to resolve customer requests.
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Maintain a high level of customer satisfaction.
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Meet assigned call center KPIs and performance targets.
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Requirements
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Diploma or Bachelor’s degree in Business Administration, Marketing, Customer Service, or a related field.
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0–1 year of experience in customer service, call center, or a related role.
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Good verbal and written communication skills.
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Good computer and MS Office skills.
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Ability to handle customers professionally and remain calm under pressure.
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Fluent Arabic and good English communication skills.