About this role
Job title: Call Center Representative
About the Role Renewal By Andersen has an immediate opening for a part-time, in-office Call Center Representative. This role focuses on screening inbound calls, scheduling consultations, and directing calls to the appropriate department to deliver an outstanding customer experience.
What You'll Do
- Answer and screen inbound phone calls and provide accurate, satisfactory answers to queries
- Schedule appointments for window and door replacement consultations and confirm for data accuracy
- Manage both inbound and outbound call traffic and coordinate with Events and Proximity Marketing for data entry
- Notify Sales Reps about schedule changes and ensure timely data entry
- Maintain clean, organized workspaces and provide call center coverage as needed
- Aim for an average of 18 attempts per hour and follow scripts for high-quality service
- Review Online Scheduler and lead sheets; coordinate with teams for accurate data
- Perform other duties as assigned
What We're Looking For
- 18 years or older
- Reliable transportation
- Clear background check
- Effective listening and communication skills
- Previous customer service experience (preferred)
- Previous reception or office management experience (1-2 years, preferred)
- Type at minimum 45 wpm
- Bilingual is a plus
Nice to Have
- Bilingual is a plus
Compensation & Benefits
- Salary: Base pay starts at $16 per hour; with bonus plan, average $17-$24 per hour
- Schedule: 20-25 hours per week in-office; shifts 2 pm - 7 pm, Monday to Friday, plus two rotating Saturday shifts per month from 9 am to 4 pm
- Benefits: 401(k), 401(k) matching, Employee break room snacks
- Supplemental Info: Paid training and NO COLD CALLING!