About this role
Call Center Representative
- Job Type Full Time , Remote
- Qualification BA/BSc/HND
- Experience
- Location Nairobi
- Job Field Customer Care, Success and Service
We are growing rapidly and are currently sourcing qualified agents to join our talent pipeline in preparation for upcoming client requirements.
E-commerce & Fashion
- Experience with online retail platforms or fashion brands, including tools like Shopify and Gorgias. Strong written communication skills and the ability to deliver top-tier customer support are key.
Installation Services (Voice Support)
- Comfortable handling high call volumes, with strong voice support experience. You thrive in a fast-paced, detail-oriented environment.
Tech & App Support
- Skilled in troubleshooting software, mobile apps, or hardware. Able to guide customers through technical challenges with clarity, patience, and empathy.
Fintech
- Experience supporting digital financial platforms that offer secure, fast, and seamless cross-border payment solutions. Confident in assisting customers with transactions and navigating digital financial services.
Telecommunications / Mobile Network
- Experience in a mobile network or any telecommunications company.
Essential Duties:
- Handle high volumes of customer interactions on phone, email, and chat
- Provide timely and effective support to resolve customer issues
- Deliver a positive customer experience while meeting performance KPIs
- Communicate clearly and professionally with customers and internal teams
- Identify customer needs and offer appropriate solutions
- Take ownership of customer concerns through to resolution
- Build and maintain strong customer relationships
Technical Requirements (BYOD)
- Laptop only (No Chromebook, Linux, or Desktop) | Windows 10+
- Intel Core i5 (10th Gen+) | 8GB RAM minimum
- 50–55 Mbps internet speed | Wired, noise-cancelling headset
- Quiet, dedicated workspace
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