Call Center Representative (Healthcare)

About the Role As a Call Center Representative (Healthcare) in Baton Rouge, LA, you will assist healthcare professionals with Medicaid-related inquiries, billing requirements, and policy questions. You’ll research complex issues, maintain up-to-date knowledge of policies, and log all interactions accurately. This role requires excellent oral and written communication, strong customer service, professional telephone etiquette, and a positive, patient attitude. What You'll Do

• Handle a high volume of inbound provider calls, delivering accurate support while meeting performance standards, including resolving 92% of calls within 3–5 minutes.
• Communicate professionally and efficiently to resolve issues, while maintaining strong relationships with providers, clients, members, and team members.
• Accurately document and track all interactions in the designated system, ensuring proper follow-up and data integrity.
• Demonstrate multitasking, attention to detail, and information retention in a fast-paced environment, while supporting team and departmental goals.
• Maintain consistent attendance, adhere to schedules, and ensure full HIPAA compliance to protect sensitive information. What We're Looking For
• High School Diploma or equivalent (GED)
• 1–2 years of experience in customer service or a call center environment; healthcare experience preferred
• Basic proficiency with Microsoft Office applications (Outlook, Word, Excel)
• Experience working with Medicaid programs preferred
• Familiarity with medical claims processing or review preferred Nice to Have
• Knowledge of Medicaid programs and familiarity with medical claims processing or review is preferred Compensation & Benefits
• Salary range: $29,100 - $41,600 per year
• All salaried, full-time candidates are eligible for a generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.