About this role
About the Role As a Call Center Representative in Tucker, GA, you will be a frontline member helping Gainwell’s clients improve health and well-being for members served. This hybrid role combines on-site and remote work, focusing on providing knowledgeable responses to basic client questions, elevating more complex cases, and maintaining accurate account history. What You'll Do
- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed.
- Update account history and follow up with clients to confirm inquiries are resolved.
- Adhere to client SLAs and meet production targets.
- Collaborate with team members, management, and clients to resolve inquiries; cross-train new resources in customer service processes.
- Process client inquiries efficiently by reviewing and recommending changes to procedures and workflow. What We're Looking For
- High school diploma or GED.
- 2+ years of customer service experience in any industry.
- Knowledge of basic help desk software, computer software, and Microsoft Office applications.
- Strong problem-solving skills to bring inquiries to effective resolution.
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally.
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries. Compensation & Benefits
- Salary range: $29,100 - $41,600 per year (USD).
- Health benefits (medical, dental, and vision) begin on Day 1 of employment.
- 401(k) with company match and additional benefits available within the first few months.
- Flexible vacation policy after 90 days of employment (manager approval required for exceptions).
- Company-provided computer for work use.
- Career growth and advancement opportunities; leadership and technical development academies.
- This posting is intended for pipelining; applications accepted on an ongoing basis.