Call Center Rep-Guest Service Call Ctr

Call Center Rep-Guest Service Call Ctr (Lake Buena Vista, FL) PT Bench

Description

• Job ID 1378979BR

• Location Lake Buena Vista, Florida, United States / Orlando, Florida, United States

• Business Walt Disney World Resort

• Date posted Nov. 08, 2026

• Call Center Rep-Guest Service Call Ctr (Lake Buena Vista, FL) PT Bench

Job Summary

Do you have a passion for sharing excellent Guest Service? Join the Guest Services Call Center Team as a Part Time Call Center Representative! Call Center Representatives provide outstanding Guest Service to a wide complement of Guests including onsite visitors. We answer general questions regarding a vast variety of topics and provide Walt Disney World Resort Hotels support. This part-time position requires 3 full days of availability and is located inside a high-volume call center with a 24/7 operation.

Responsibilities

• Coordinate outstanding Guest Service and Solutions while using good judgment and decision making
• Demonstrate curiosity & interest in Disney Products
• Navigate between multiple computer applications
• Answer emergency calls and respond appropriately
• Meet required departmental metric expectations and efficiency goals
• Answer questions, provide directions, and share comprehensive information about The Walt Disney World Resort and surrounding areas
• Develop excellent relationships with Guests and Cast Members from all lines of business to provide excellent service
• Complete all required Company training and compliance courses as assigned
• Meet Walt Disney World transfer Guidelines

Basic Qualifications:

• Proficiency with a Microsoft Windows environment and comfortable working on dual monitors
• Capacity to handle conflict resolution and make decisions quickly
• Flexibility and partnership while being able to adapt to the fluctuating needs of our operation
• Maintain confidentiality with critical information
• Written and verbal communications skills
• Three weeks of Full availability during Training
• Flexible with work schedule, including weekends holidays and overnight shifts

Preferred Qualifications:

• Experience in a customer service or contact center environment
• Knowledge of Walt Disney World products and services
• Understanding of Disney Cast Life and My Disney Experience
• Bilingual

Additional Information:

• KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter

• Disability accommodation for employment

• The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, visit the Disney candidate disability accommodations FAQs. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.

• Having technical issues? View the FAQs for help.

• Hiring Process

• Where Does Your Story Begin?

• Explore Disney Careers and the Life at Disney blog to learn about all the amazing opportunities waiting to be discovered at The Walt Disney Company.

• Be Part of the Story

• There are many different brands and businesses to explore. Once you've found the opportunity that is right for you, take the next step by completing your application.

• The Next Chapter

• Once you've applied, you will receive an email allowing you to access your candidate dashboard. Create your login and make sure to check your dashboard often to see your application progress.

• Explore this Location

• Lake Buena Vista, FL

• Lake Buena Vista is home to the Disney Springs retail, dining and entertainment complex, Disney’s Typhoon Lagoon Water Park, Disney’s Lake Buena Vista Golf Course and several resort hotels are located with the City limits.

• About Disney

• Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.