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Call Center Customer Service Specialist (US Hours 3pm-11pm)

Prudential Financial, Inc.
hybrid
Letterkenny, Ireland Posted Jul 25, 2026

About this role

Call Center Customer Service Specialist (US Hours 3pm-11pm)

The GCC Ireland Digital Solutions Specialist (Customer Support Specialist) is a digitally fluent, customer-obsessed problem solver who delivers exceptional service experiences across multiple channels—voice, chat, email, and text. This role is designed to accelerate the transition from traditional phone-based service to modern, tech-enabled solutions, supporting registered customers and driving digital adoption. Specialists resolve navigation challenges, implement feedback loops for continuous improvement, and collaborate across teams to optimize the customer journey. 12 week classroom and on the job training will be provided.Start Date: 28th SeptemberPlease note this role has a training of 12 weeks until 14th December.

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