About this role
Call Center Associate
This listing closes on 11/17/2026 at 11:59 PM Eastern Time (US & Canada).
Employer Atlantic Cape Community College
Salary
$18.00 Hourly
Location
Mays Landing Campus, NJ
Job Type Part-Time
Job Number 202200500
Division Student Affairs and Enrollment Management
Department Admissions/Enrollment and Recruitment
Opening Date 11/03/2026
Closing Date 11/17/2026 at 11:59 PM Eastern Time (US & Canada)
Description
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Reports to the Director of One Stop Enrollment & Recruitment. Serves as initial intake associate responsible for providing students and inquiries with appropriate information to successful enrollment into college programs.
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Examples of Duties
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Process admission applications and all student documents including high school transcripts, college transcripts, and chargeback requests
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Serves potential and current students with the enrollment process by providing text messaging, email, and phone support
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Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems
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Provides student support for online accounts (i.e. Self Service, Buccaneer Email, Blackboard, etc)
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Assists students in scheduling virtual academic advising appointments if requested.
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Ensure that placement scores, SAT/ACT or multiple measure scores are submitted and recorded
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Responds to requests and refers students to institutional resources
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Provides support in scanning and linking of all incoming student records
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Assists with arrangements for outreaching and Recruitment to attend internal/external events
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Assists with the preparation, setup, and coordination of events
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Performs general office duties
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Provides support as needed with logging unofficial transcript
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Performs related duties as assigned.
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Typical Qualifications Minimum Requirements:
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High School Diploma or GED
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Associate’s Degree Preferred
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2 years of customer service experience
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Excellent customer service skills
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Computer skills to include Microsoft Office products
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Ability to work independently and make sound decisions
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Excellent ability to communicate written and oral form
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Strong interpersonal, organizational and communication skills
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Superb customer service skills
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Availability to work day, evening or weekend hours as required.
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Supplemental Information Terms of Employment:
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This position may require flexible scheduling to include evenings and weekends and duties at any Atlantic Cape location. This is a part time position requiring up to 26 hours per week.
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Paid sick leave in accordance with NJ Sick Leave Law
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Defined Contribution Retirement Program (DCRP)
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Eligible part-time employees will be enrolled into the DCRP (Defined Contribution Retirement Plan) pension. Employees contribute 5% of their base salary and the college contributes 3% of base salary. Investment options are managed through Prudential Retirement. Life insurance benefits through DCRP are payable to the beneficiary at 1.5X the member's salary.