About this role
We are looking for Call Center Agents to join a fast growing Telco account in Talisay City in Negros Occidental. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat
- Resolve customer issues and complaints with a focus on first-call resolution
- Maintain accurate and comprehensive records of customer interactions
- Collaborate with team members to improve customer service processes
- Provide product and service information to assist customers with their needs
- Proactively identify opportunities to enhance the customer experience
- Meet or exceed individual and team performance targets
Requirements
- At least a High School Graduate
- No experience required
- Must be conversant in both spoken and written English
- Amenable to work fully on-site in Talisay City, Negros Occidental
- Amenable to work on shifting schedule
- Can start ASAP
Benefits
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Program Incentives of up to 70K per month
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Free HMO
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Free Dependents
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Night Differential
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Please note that this is contingent to the final company or account you'll be profiled to.