Call Center Agent

Job title: Call Center Agent

Location: Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.

Job Summary: As a Call Center Agent at Redial BPO, you'll be the first point of contact for customers, handling inquiries, providing solutions, and ensuring customer satisfaction. You'll communicate via phone, email, and chat, maintaining accurate records and collaborating with your team to deliver excellent service.

Key Responsibilities

• Address customer inquiries and resolve issues professionally.
• Provide accurate information about products and services.
• Document all customer interactions in the CRM system.
• Meet performance targets for quality and efficiency.
• Adhere to company policies and data privacy regulations.

Qualifications

• High school diploma or equivalent.
• Prior customer service or call center experience preferred.
• Excellent English communication skills (both verbal and written).
• Strong computer skills and ability to multitask.
• Excellent problem-solving and interpersonal skills.
• Ability to work flexible shifts, including evenings and weekends.

As part of our team, you can expect:

• Competitive Remuneration & Salary

• Recognition programs!

• Professional growth opportunities!

• Law benefits since day one (IMSS, Infonavit, Fonacot, Caja de Ahorro)

• Great work environment that fosters growth

• On-site clinic access

• Paid training

• All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

• REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.