Calendar Coordination & Planning Support

Job title: Calendar Coordination & Planning Support

About the Role The Calendar Coordination & Planning Support role sits at the intersection of campaign planning, content coordination and performance reporting for Burberry's customer outreach. You will help plan and brief multi-channel communications across email, messaging and .com, coordinate regional inputs and ensure timely delivery and clear handovers.

What You'll Do

• Support the planning and briefing of 1:Many customer outreach (Email and Messaging) across full price, outlet and regional communications.
• Maintain clear documentation, trackers and updates so all teams have visibility on plans and progress and ensuring accuracy and alignment with Marketing, Commercial and Regional updates.
• Coordinate regional needs and consolidate inputs to help shape global campaign briefs and timings.
• Assist with planning and briefing for .com customer pages, service-led destinations and campaign storytelling content.
• Track deliverables and deadlines, following up with stakeholders to ensure on-time delivery and clear handovers.
• Coordinate with the Customer Marketing manager and CRM orchestration team on audience requirements, segmentation inputs and personalisation needs.
• Organise and manage content inputs for customer campaigns, consolidating requests from Customer Marketing, Regional CE, Retail CRM and Digital teams.
• Assist in the execution of the customer content process: mapping needs, preparing briefs, tracking production, routing for approvals and supporting delivery to Customer teams.
• Partner with Creative, Production and Digital Content teams to ensure assets fit channel requirements and support the customer experience.
• Support campaign delivery and readiness across email, messaging and .com, working in partnership with CRM, Production teams and Digital teams.
• Assist with QA processes for campaign assets, links, content accuracy and page readiness, where necessary.
• Analysis campaigns and experiences and report on performance for monthly, quarterly and campaign-level reporting.
• Ensure reports and insight are shared with internal stakeholders and Regions in a clear and consistent way.
• Work with Customer Insight and D&A teams to ensure data sources and reporting templates are up to date.

What We're Looking For

• Experience coordinating calendar planning and briefing for 1:Many customer outreach across email, messaging, and .com.
• Ability to maintain documentation, trackers and provide visibility across Marketing, Commercial and Regional teams.
• Experience coordinating regional inputs to shape global campaign briefs and timings.
• Experience planning and briefing for .com pages, service-led destinations and campaign storytelling.
• Strong project management: tracking deliverables, deadlines and stakeholder handovers.
• Collaboration with CRM teams on audience requirements, segmentation inputs and personalisation.
• Experience organizing and consolidating content inputs from multiple internal teams; mapping needs and preparing briefs.
• Ability to route content through approvals and support delivery to Customer teams.
• Working with Creative, Production and Digital Content teams to ensure assets fit channel requirements.
• Experience with campaign delivery readiness across email, messaging and .com; QA of assets, links and page readiness.
• Analytical mindset: ability to analyze campaigns and report performance; communicating insights clearly to stakeholders.
• Familiarity with data sources and reporting templates; ability to partner with Data & Analytics teams.