About this role
Overview
To grow community through building guest loyalty and providing personal guest interactions that build genuine relationships with guests and result in a brand-aligned experience.
Responsibilities
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- Provide polite, friendly greetings and interactions with all guests.
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- Prepare product for sale (icing, decorating, pricing, packaging and labeling).
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- Maintain product level, quality and freshness.
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- When requested perform bakery clerk functions.
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- Maintain sanitation standards in the cooler, freezer, prep area and sales area.
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- Properly cleans work area, couplers and decorating bags.
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- Maintain the organization of the freezer, including proper rotation of product according to variety.
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- Communicate guest requests to management.
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- Communicate temperature breakdowns to supervisor.
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- Keeps supply area neat, clean and tidy at all times.
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- Properly rotates icings (including how to read dates of icings) and scrapes down buckets.
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- Use cake manual as reference material.
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- Write on cakes.
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- Properly mix colors according to color chart.
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- Masters the use of the airbrush.
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- Use cake production sheet.
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- Achieve budgeted sales, shrink and profits for the cake section of the bakery.
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- Perform all other duties as assigned by management.
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- Performs Front Porch duties to ensure “guest arrival” standard is maintained.
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- Announce specials and sale info on the PA system.
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- Assist in product receiving and storage.
Qualifications
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- Friendly, outgoing personality.
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- Ability to work well with others.
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- Ability to lift 25 lbs. consistently and 50 lbs. occasionally.
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- Ability to read and understand information and direction.
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- Knowledge of bakery operations.
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- Ability to supervise people including training and development.
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- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
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- Effective communication, guest service and selling skills.
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- Must be at least 18 years old.
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- Ability to bend, kneel and stand for extended periods of time.
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- Ability to effectively communicate with the Store Manager and Merchandiser.
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- Ability to work well with computers.