Cafeteria Manager

Cafeteria Manager Job at HRD Solutions

At HRD Solutions, we provide performance focused support to businesses in the areas of business strategy, organizational design and Human Resource Consulting.

We are recruiting to fill the position below:

Job Position: Cafeteria Manager

Job Locations: Lagos and Adamawa

Employment Type: Full-Time

Department: Services

Reports To: Director of Services

Job Summary

• The Cafeteria Manager is responsible for the overall operation, administration, and profitability of the cafeteria.
• The role ensures the provision of high-quality, nutritious, safe, and affordable meals to students, staff, and visitors while maintaining compliance with food safety regulations, budget requirements, and excellent customer service standards.

Key Responsibilities

Operations Management:

• Plan, coordinate, and supervise all daily cafeteria operations and timely meal service.
• Monitor food quality, portion control, presentation, and maintain facilities and equipment in good condition.
• Develop meal schedules and menus in collaboration with the Head Chef.

Food Safety & Compliance:

• Ensure strict compliance with food safety, sanitation, health, and environmental regulations.
• Conduct regular inspections of preparation, storage, and serving areas; implement and monitor HACCP procedures.

Inventory & Procurement:

• Manage procurement of food supplies, beverages, and equipment with the procurement team.
• Maintain accurate stock records, monitor inventory levels, minimize waste, and prevent pilferage.
• Liaise with approved vendors to ensure quality and cost-effectiveness.

Financial Management:

• Prepare and manage cafeteria budgets; monitor daily sales and expenses.
• Review pricing strategies for affordability and sustainability; maintain accurate records and periodic reports.

Staff Supervision:

• Recruit, train, schedule, supervise, and evaluate service and production personnel.
• Ensure adequate staffing during peak periods and foster a positive, team-oriented work environment.

Customer Service & Event Support:

• Ensure excellent customer service, address complaints promptly, and gather feedback to improve quality.

• Coordinate catering services for university events, conferences, and special functions.

• KPIs

• Customer satisfaction, food quality compliance, budget adherence & cost control, inventory accuracy & waste reduction, health & safety compliance, staff productivity & retention, revenue & profitability, sustainability.

• Qualifications & Experience

• Education: Bachelor's Degree or HND in Hospitality Management, Food Service Management, Nutrition, Catering Management, or related field.

• Experience: 7-10 years in food service operations, hospitality, or institutional catering, with proven supervisory/management experience in a cafeteria, restaurant, hotel, or educational institution.

Required Skills

• Strong leadership, food safety & hygiene knowledge, budgeting & financial management, inventory & procurement, excellent customer service & communication, problem-solving, proficiency in MS Office and POS systems, ability to multitask under pressure.