Cafe Retail Sales Associate - HRC Piccadilly

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

## The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

## ## Basic functions of the Retail Sales Associate include:

-

Greeting guests

Answering questions - accurately and politely

Answering the phone

Making proficient sales transactions - using a point-of-sale system

Handling cash and other forms of payment

Maintaining proper cash drawer balances

Directing guests to areas/restrooms

Demonstrating impeccable product knowledge

Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits

Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases)

Maintaining a clean and organized store

Maintaining proper product stock levels – through retail pulls & inventories

Displaying Retail product – through HRC’s visual display standards

Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc

Assuring the complete satisfaction of each and every guest

Creating memorable experiences

Entertaining guests to create “Raving Fans”

## ## Job Requirements include:

-

Performing duties which require bending, reaching, lifting and standing fro long period of time.

Maintaining a well-groomed appearance (“having a plan”)

Following all uniform guidelines

Practicing all safety & sanitation standards

Recycling products, where possible

Remaining calm in a hectic, fast-paced atmosphere

Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency

Displaying a positive and outwardly friendly attitude toward guests

Maintaining HRC’s 5 core Values and Mission Statement

## ## Your Cafe may cross-train the Retail Sales Associates with the restaurant Hosts. Please see the Host job description.