Cafe Retail Sales Associate - HRC Las Vegas Strip

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

RESPONSIBILITIES

• The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

• Greeting guests.

• Answering questions - accurately and politely.

• Answering the phone.

• Making proficient sales transactions - using a point-of-sale system.

• Handling cash and other forms of payment.

• Maintaining proper cash drawer balances.

• Directing guests to areas/restrooms.

• Demonstrating impeccable product knowledge.

• Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits.

• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases).

• Maintaining a clean and organized store.

• Maintaining proper product stock levels – through retail pulls & inventories.

• Displaying Retail product – through HRC’s visual display standards.

• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc.

• Assuring the complete satisfaction of each and every guest.

• Creating memorable experiences.

• Entertaining guests to create “Raving Fans”.

• This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

QUALIFICATIONS

• EXPERIENCE, EDUCATION, AND CERTIFICATIONS

SKILLS

• Remaining calm in a hectic, fast-paced atmosphere.

• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency.

• Displaying a positive and outwardly friendly attitude toward guests.

• PHYSICAL DEMANDS

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time.

• Ability to sit for extended periods of time.

• Ability to make repeating movements of the arms, hands, and wrists.

• Ability to express or exchange ideas verbally and perceive sound by ear.

• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.

• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.

• Ability to turn or twist body parts in a circular motion.

• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

• Ability to travel via auto or airplane for long periods of time.

• ADDITIONAL REQUIREMENTS

• Maintaining a well-groomed appearance (“having a plan”).

• Following all uniform guidelines.

• Practicing all general safety & sanitation standards.

• Recycling products, where possible.

• Maintaining HRC’s 5 core Values and Mission Statement.