Buyer RFX & Contract Admin

Job title: Buyer RFX & Contract Admin

About the Role As a Buyer RFX & Contract Admin at Wipro Technologies, you will build and co-manage strong relationships with our energy/utility client, driving RFx and contract management activities within defined SLAs and KPIs. You will work as part of a new team to ensure timely processing, deliverables, and savings opportunities.

What You'll Do

• Ensure on-time processing of RFx and Contract Management activity
• Provide support on special cases and monitor root-causes for such cases
• Oversee the SLA & overall deliverables management
• Assist to generate savings
• Use client systems: MS Office, SAP, Ariba eSourcing, Agora, Sequana, Service Now in line with activity specifics
• Act as first point of contact for agents and categories for process activities and categories in scope, also as an advisor for complex cases
• Deliver different reports and controls exceptions and identifies errors and deviations from policies at process level
• Regularly informs superior of status of process, queues and specific performance parameters
• Reports on backlog status with regular frequency and any escalations promptly
• Offers support for the quality assurance process and analyzes quality issues reported
• Provides coaching and training for client and team members/newcomers
• Manage exceptional/specific transactions/task
• Participation in process calls with stakeholders and documenting/sharing of key points/takeout
• Back-up for team lead activities
• Driving/supporting standardization/harmonization
• Pragati and process improvement initiation

What We're Looking For

• Experience in RFx & Contract Management in enterprise environments
• Strong relationship management and POC skills; ability to advise on complex cases
• Proficiency with MS Office, SAP, Ariba eSourcing, Agora, Sequana, Service Now
• Strong reporting skills and KPI/SLA adherence
• Analytical mindset for root-cause analysis and quality issue resolution
• Coaching, training, and onboarding capabilities for clients and team members/newcomers
• Ability to manage backlog, escalations, and SLA-driven deliverables
• Excellent communication and stakeholder management; comfortable acting as back-up for team lead
• Process standardization/harmonization mindset; Pragati and process improvement orientation