Butler

Job Description

• Key Roles & Responsibilities:

Personalized Service: Act as the primary point of contact for guests, providing intuitive and personalized assistance from pre-arrival to departure.

Guest Arrival & Departure: Facilitate seamless check-in and check-out experiences within the privacy of the guest’s villa or suite.

Valet Services: Oversee professional packing and unpacking services, garment pressing, and shoe shining to the highest luxury standards.

Food & Beverage Coordination: Manage in-villa dining experiences, including the service of afternoon tea, evening canapés, and private meals, ensuring excellence in presentation.

Experience Curation: Anticipate guest preferences to curate "sensory journeys" and bespoke itineraries, fostering a culture of storytelling around the resort’s offerings.

Inter-Departmental Liaison: Ensure seamless coordination with Culinary, Housekeeping, and Concierge teams to enhance guest experiences across all touchpoints.

Brand Philosophy: Uphold the brand’s "Emotional Luxury" philosophy, ensuring every guest interaction is characterized by graciousness and sophistication.

Standards & Compliance: Maintain hygiene, safety, and service standards in line with Raffles and Accor policies.

Sustainability: Integrate the resort's sustainability ethos into daily operations, ensuring mindful use of resources and promotion of local cultural experiences.

Qualifications

• Personal Attributes & Experience:
• Education: Bachelor’s degree in hospitality management or a related field.
• Experience: Minimum 4–6 years of experience in luxury hospitality, with specific experience in Butler service or Front Office management within a luxury hotel or resort.
• Skills: Strong leadership, communication, and guest relations skills, with an extr