Butler

Butler

Job Description

• Greet all arriving guests and offer a detailed orientation of their rooms and its facilities.
• Co-ordinate with room service, all food and beverage items served in rooms and subsequent removal of used items.
• Co-ordinate the servicing of guest room and assist Housekeeping in the cleaning and servicing of all rooms to required standard, check that rooms are serviced to standard.
• Maintain the guest’s personal items, clothing and wardrobes in a clean, neat fashion throughout their stay.
• Collect, process, check, deliver all guests valet requirements, perform simple pressing of guest clothing as necessary.
• Unpack and pack guest’s luggage as required by guests request.
• Ensure Butler’s pantry in a clean orderly manner at all times.
• Maintain stock and charge in suite bars.
• Assist guest with room and local information; make bookings and reservations as required by guest.
• Assist as required in the following areas, restaurant, reception, luggage services, back of house cleaning and maintenance.

Qualifications

• Diploma or degree in Hospitality Management or a related field is preferred.

• Previous experience in luxury hospitality, preferably in Butler services or hospitality operations.

• Previous supervisory experience in a five-star hotel or luxury resort is an advantage.

• Excellent communication and interpersonal skills.

• Strong leadership, organisational, and problem-solving abilities.

• Ability to anticipate guest needs and deliver personalised service with professionalism and discretion.

• Excellent command of English; additional languages, particularly Russian, Turkish or Arabic, are an advantage.

• Well-groomed, guest-oriented, and committed to maintaining the highest standards of luxury hospitality.

• Flexible to work shifts, weekends, and public holidays as required.

• Additional Information

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.

• At Accor, we are Heartists!