About this role
Butler 高級家庭管家
Hong Kong, Hong Kong SAR, Hong Kong
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Butler 高級家庭管家
About the job Butler 高級家庭管家
關於此職位 / About the Role
- 本家庭正在聘請一位高級家庭管家，主要職責是培訓工人（housekeepers），將她們的服務水準提升至酒店標準。 We are hiring a senior butler whose main responsibility is to train housekeepers and elevate them to hotel standards.
- 戶主喜愛酒店式的標準化服務。您將運用您的管家專業知識，教導工人理論與實務技巧。 The principal loves hotel-style standardized service. You will use your professional butler knowledge to teach housekeepers both theoretical and practical skills.
- 本職位的核心定位是：管理者與培訓者，而非服務人員。 The core positioning of this role is: you are a manager and trainer, not an entry-level service staff.
主要職責 / Key Responsibilities
- 設計並執行工人的培訓計劃，內容包括清潔標準、服務流程、檢查清單。 Design and execute training programs for housekeepers, including cleaning standards, service procedures, and checklists.
- 親自示範並監督工人執行酒店等級的房務、餐飲服務、衣物管理。 Personally demonstrate and supervise housekeepers in executing hotel-level housekeeping, F&B service, and wardrobe management.
- 建立標準作業程序，確保工人運作一致且專業。 Establish SOPs to ensure consistent and professional household operations.
- 定期考核工人的表現，提供改進建議與在職指導。 Regularly assess housekeepers' performance and provide feedback and on-the-job coaching.
- 必要時親自協助高標準的清潔或接待工作（作為示範或支援，而非常態工作）。 Assist personally with high-standard cleaning or reception duties when necessary (as demonstration or support, not as routine work).
任職要求 / Requirements
- 具備豐富的管家經驗，曾服務於高標準家庭或頂級酒店。 Extensive butler experience, having served in high-standard households or top-tier hotels.
- 曾擔任培訓、督導或管理家事人員／房務團隊的經驗。 Experience in training, supervising, or managing housekeepers / housekeeping teams.
- 同時具備理論知識（如清潔化學、服務禮儀）與實務操作能力。 Possess both theoretical knowledge (e.g., cleaning chemistry, service etiquette) and hands-on practical skills.
- 注重細節、有耐心、善於教導與溝通。 Detail-oriented, patient, good at teaching and communication.
- 能謹守保密原則，展現專業態度。 Able to maintain discretion and demonstrate professionalism.
- 具備基本英語能力（用於撰寫檢查清單與簡單指令）。 Basic English ability (for writing checklists and simple instructions).
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