Business Systems Analyst

About the Role Pepsi Bottling Ventures is seeking a Business Systems Analyst to design, configure, maintain, and implement Salesforce-related projects aligned with the product roadmap. You will work with cross-functional teams in an Agile environment to deliver incremental MVP solutions and provide operational Salesforce support.

What You'll Do

• Serve as the primary administrator for Salesforce, managing configuration, security, and system maintenance.
• Configure and maintain custom objects, fields, validation rules, workflows, flows, page layouts, permission sets, and other declarative features.
• Understand business processes supported by technology systems.
• Collaborate with Product Owner, Product Manager, and other SMEs to identify, create, and maintain documentation for system processes, workflows, and training materials.
• Develop and maintain reports, dashboards, analytics tools, and data visualizations.
• Manage user onboarding/offboarding, profiles, permissions, and data access controls.
• Assist with integrations between Salesforce and other business systems using APIs, middleware, or native connectors.
• Work with external vendors and product support analysts to troubleshoot system issues and provide resolution.
• Manage Salesforce releases, testing, and deployment of new features.

What We're Looking For

• Bachelor’s degree in business/IT/Computer Science or related field or combination of education plus equivalent work experience.
• 2–4+ years of experience as a Salesforce Administrator or in a similar CRM-focused role.
• Salesforce Administrator Certification (Salesforce Certified Administrator).
• Strong understanding of Consumer Goods Cloud and Salesforce Sales Cloud; Service Cloud or Experience Cloud is a plus.
• Strong understanding of B2B Commerce.
• 2+ years’ experience in supporting business applications.
• 2+ years of business systems analyst experience in an Agile/Scrum environment preferred.
• Experience working with business functions to understand and map processes to functional and technical specifications.
• Ability to understand and represent end-user needs.
• Willing to travel up to 10%.
• Knowledge of inbound/outbound interfaces is a plus.
• Ability to understand business impact and prioritize assignments.

Nice to Have

• Understanding of inbound/outbound interfaces is preferred.
• Knowledge of SQL databases and ability to write/run SQL queries is a plus.
• Previous experience within the consumer products industry is a plus.

Compensation & Benefits

• Paid time off, including holidays, vacation days, personal days, parental leave, and bereavement leave
• 401(k) with a company match
• Medical, prescription, dental, and vision insurance options, as well as supplemental health plan options, including accident, critical illness, and hospitalization
• Savings and spending accounts
• Company-paid telemedicine services
• Free counseling and information services
• Wellness program
• Company-paid life insurance
• Company-paid disability coverage
• Adoption assistance
• Education assistance