Business Systems Analyst

Mutual Of Omaha

The ideal candidate is a versatile business analyst who can work across multiple functional areas, quickly learn new products and processes, and balance strategic business analysis with hands-on application and production support. This is an opportunity for someone who enjoys wearing multiple hats, working with a variety of stakeholders and vendors, and supporting both established and evolving

WHAT WE CAN OFFER YOU:

• Business Systems Analyst I: $25.50 - $28.00, plus annual bonus opportunity.
• Business Systems Analyst II: $59,800 - $68,000, plus annual bonus opportunity.
• Business Systems Analyst III: $68,000 - $80,000, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

WHAT YOU'LL DO

• Provide day-to-day production support for Dental OR Employee Assistant Program applications, including troubleshooting and resolving system issues.
• Work with IS, vendors, and business users to ensure timely resolution of system incidents.
• Documentation: Recurring system issues then identify and implement long-term resolutions.
• Provide training and guidance to end-users on system functionalities and best practices.
• Track and analyze production support trends: Identifying patterns and areas for improvement to reduce recurring incidents.
• Testing & Implementation: Develop test scenarios and test cases based on business and functional requirements. Participate in system, integration, regression and user acceptance testing.
• Vendor & Operational Management: Track issues, requirements, deliverables, and operational activities. Help establish and improve processes in areas that may be evolving or less mature.

EAP Application Support:

• Serve as a business and application resource for EAP-related systems and processes.
• Develop and maintain knowledge of EAP products, workflows, and business operations.
• Support EAP application enhancements, system changes, testing, implementations, and production issues.
• Partner with internal teams and external vendors to investigate and resolve application issues.
• Assist with requirements and operational planning related to EAP services and outsourced capabilities.

Dental & Provider Data Management:

• Support Dental applications and related business processes.
• Perform and support provider data management, including provider updates and maintenance.
• Support fee schedule updates, processing files, production updates, and application maintenance.
• Research and resolve data discrepancies and application issues.

WHAT YOU'LL BRING:

• 2-3 years of experience in a Business Systems Analyst, Business Analyst, Application Analyst, or similar role, supporting an Employee Assistant Program or Dental Applications.
• Strong experience gathering, analyzing, and documenting business requirements. Along with experience in creating functional requirements and supporting application testing.
• Experience supporting applications in a production environment.
• Strong analytical, problem-solving, organizational, and communication skills and delivering projects in a timely manner.
• Prior experience working with Mutual of Omaha’s Workplace Solutions systems and business processes.
• You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

PREFERRED:

• Experience supporting Employee Assistance Programs (EAP).

• Experience of dental applications such as Skygen or other dental programs

• Experience with fee schedules, provider files, data updates, file processing, or production support.

• Experience with API's.

• Experience writing business and technical requirements to guide code changes.

• Knowledge of Software Development Life Cycle (SDLC), International Institute of Business Analysis (IIBA), Business Analysis Body of Knowledge (BABOK), Data Management Book of Knowledge (DMBOK)

• We value unique experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

• If you have questions about your application or the hiring process, email our Talent Acquisition area at [email protected]. Please allow at least one week from time of applying if you are checking on the status.

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